Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, and phone number submitted via our contact form
• Enquiry content: Information you provide about your watch or service request in the message field
• Usage data: Pages visited, browser type, and general location data collected through analytics cookies (if accepted)
• Cookie preferences: Your consent choices stored in your browser's local storage

Legal basis for processing: We process contact details on the basis of your consent (when you submit a form) and legitimate interest (responding to service enquiries). Analytics data is processed only with your explicit cookie consent.

2. How We Use Your Information

• To respond to your service enquiry or question
• To communicate about ongoing watch service or restoration work
• To send a service summary or condition note where requested
• To improve this website using aggregated, anonymised analytics data
• To comply with applicable Thai law where required

We do not send unsolicited marketing communications. If you would like to be notified of workshop news or service reminders, you may indicate this when contacting us.

3. Data Sharing

We do not sell, rent, or trade personal data. We may share information only in the following limited circumstances:

• Service providers: Hosting and email services used to operate this website, bound by confidentiality obligations
• Analytics: Aggregated, anonymised data may be processed by Google Analytics if you have accepted analytics cookies
• Legal requirement: If required by Thai law, regulation, or a court order

4. Data Retention

We retain personal data for the following periods:

• Enquiry records: up to 2 years from the date of last contact
• Service records (watch repair history): up to 5 years for warranty and reference purposes
• Analytics data: as configured in Google Analytics (default 26 months)

After these periods, data is securely deleted or anonymised.

5. Data Protection

We take reasonable steps to protect personal information from unauthorised access, disclosure, or loss:

• This website uses HTTPS encryption for all data in transit
• Access to personal data is limited to workshop staff on a need-to-know basis
• Physical service records are kept securely at our Ayutthaya workshop
• In the event of a data breach affecting your personal information, we will notify you without undue delay

6. Cookies

We use cookies to understand how visitors use our website and to remember your preferences. Cookie consent is managed through the banner on our homepage.

For full details on the cookies we use and how to manage them, please see our Cookie Policy.

7. Your Rights

Under the Thailand Personal Data Protection Act (PDPA) and applicable international standards, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data where there is no legitimate reason for us to retain it
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of this website after changes constitutes acceptance of the revised policy.

11. Contact for Privacy Matters

For any privacy-related questions, requests, or concerns, please contact: